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Airport Assistance Services

Fast Track Assistance

The Airport Assist is useful for passengers to pass through the check-in and security process at Raipur Airport in a quick and smooth way, especially when they are traveling at the morning rush hours towards Delhi, Mumbai & Hyderabad. The airport has a small terminal layout, so even small increases in the number of passengers can lead to short queues at the security stations.

Meet and Greet

When travelers arrive at the terminal or arrival area, the representative of the Airport Assist company can be on hand to take them, escort them to the baggage area, check-in and guide them to the boarding area. It is a great service for passengers who want to visit the airport for the first time, elderly citizens and corporate travelers who are not well-versed in the airport layout.

Lounge Access

For those who prefer to sit in a lounge instead of main boarding areas, Airport Assist can arrange access to the lounge, as well as charging, refreshments and workspace facilities. Lounges are obviously more comfortable than public seating areas in the evening, and during delayed flights they become even more comfortable.

VIP Airport Assistance

Airport Assist provides comprehensive airport services for executives, VIP guests, wedding parties and high-end passengers from the point of entry to the point of boarding on the aircraft. Assistance covers baggage coordination, airport formalities (priority movement) and escort assistance (personal).

Family & Special Needs Support

During peak travel times, having extra help at Raipur Airport can be helpful for families traveling with kids or elderly passengers. Airport Assist ensures wheelchairs, stroller support, terminal escorts and priority queue assistance are coordinated.

Baggage & Porter Help

Airport Assist offers porter and baggage handling services for passengers with heavy suitcases, large suitcases or several suitcases. This is especially helpful for individuals who are moving for work or students carrying very long bags.

Transit Assistance

Apart from point to point domestic operations, Airport Assist facilitates the connecting itinerary, airline coordination and baggage transfer at shorter domestic layovers at Raipur Airport.

Layover & Connection Tips

  • The integrated terminal at the Raipur Airport is not very large and the distances are not very far between the gates to make walking difficult.
  • The morning hours (6AM to 10AM) are typically the peak period, particularly for routes with high volumes of business travel, such as those in Delhi and Mumbai.
  • Even at the airport's calm initial appearance, the line of security queues might unexpectedly lengthen during simultaneous departures.
  • Wifi is free throughout the terminal, but normally OTP verification is done with a mobile number in India.
  • Lounge access is especially beneficial for delayed evening flights when gate seating areas are filling rapidly.
  • If travelling between airlines, a minimum of 2–3 hours should be allowed for layover time, particularly if travelling on different bookings.
  • Hotels around GE Road and the airport access streets are more convenient for overnight trips than getting into the thick of city traffic.
  • Whether the SIM card or telecom counters is open 24 days a week is not always certain, so it is better for international travelers to use eSIMs before they get to the country.
  • From the monsoon months, there may be delays in the evening flights due to weather.
  • Generally, families with children will prefer quieter seating areas, such as the far end boarding gates, over the central food court areas.
  • Wheelchairs can be hired, but it is recommended to provide a request prior to travel, either via the airline or Airport Assist.
  • Arrivals are not part of the app-based taxis such as Uber and Ola, but they may get stuck in the arrivals during evening arrival banks.
  • The airport is small and the navigation relatively stress free as compared to India's mega airports for first timers in the country.
  • Officially, travellers can check: https://indianvisaonline.gov.in

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